Return & Refund Policy
- Eligibility for Return: Items may be returned or exchanged within 30 days after you receive the package. Products must be unused, unwashed, undamaged, with original tags and packaging intact. Clearance items, custom printed clothing and undergarments are non-returnable and non-refundable for hygiene reasons.
- Return Process: Contact our customer service first to get an approved return authorization. Do NOT send back items without prior notice. Include your order number inside the return parcel.
- Return Shipping Cost: If the return is due to our error (wrong item, defective product, size mistake), we will cover the return postage. If you return items for personal reasons such as dislike, unsuitable size, you need to bear the return shipping fee.
- Refund Arrangement: After we receive and inspect your returned goods, we will approve your refund within 3–5 business days. The refund will go back to your original payment account. It may take extra days for the fund to show up depending on your payment provider.
- Exchange: Exchange is subject to stock availability. If your preferred size or color is out of stock, we will issue a full refund instead.
- Damaged upon Arrival: Please take photos of defective or damaged items and packaging within 48 hours of delivery and send them to our support team for verification.